User Manual
Get started with ICIT Support system like a pro
A basic guide to using the ICIT Support system for your convenience.
1. System Login
Log in using your KMUTNB SSO account or the local account provided by the administrator to start request services.
2. Submit a Ticket
Go to "New Ticket" menu, select a category, describe the issue in detail and attach supporting files.
3. Track Status
Check progress on your Dashboard or use the Reference Number for guest tracking.
Guest Ticket Tracking
If you are not logged in, you can track your ticket status directly on our tracking page:
* Simply enter the Reference Number you received. The system will display the current status and work log immediately.
LINE Notification Alert
You can easily receive real-time updates regarding your tickets via LINE notify:
Go to "My Profile"
Click "Connect LINE"
💡 You will receive an instant message when there is an update or when the ticket is resolved.
Service Satisfaction Rating
After the issue is resolved, you can rate the service (1-5 stars) to help us improve our service quality.